At Nova Rising Soul Ltd, we strive to ensure that your experience with us is seamless and
satisfactory. This Shipping and Returns Policy provides detailed information about our delivery
processes and your rights as a consumer regarding returns, in strict accordance with UK law,
including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1. Shipping Policy
1.1 Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after
receiving your order confirmation email. You will receive another notification when your order has
shipped.
1.2 Domestic Shipping Rates and Estimates
We offer the following shipping options within the United Kingdom:
Standard Delivery: 3-5 business days.
Express Delivery: 1-2 business days (Order must be placed before 1:00 PM).
Note: Shipping charges for your order will be calculated and displayed at checkout. Free standard
shipping may be offered on orders over a specified value, as advertised on our website.
1.3 International Shipping
Currently, we offer shipping within the UK and selected international destinations. For international
orders, shipping charges and estimated delivery times will be calculated at checkout. Please note
that your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Nova Rising Soul Ltd is not responsible for these
charges if they are applied and are your responsibility as the customer.
1.4 Delays and Lost Items
While we do our best to ensure timely delivery, external factors occasionally cause delays. If your
order has not arrived within 10 business days of the estimated delivery date, please contact us at
[Contact Email] with your name and order number, and we will investigate the issue immediately.
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2. Returns Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013, you have a statutory right to cancel your purchase during the cooling-off period.
Your Right to Cancel: You have the right to cancel your order within 14 days without
giving any reason. The cancellation period will expire after 14 days from the day on
which you acquire, or a third party indicated by you acquires, physical possession of
the goods.
2.1 How to Cancel and Return
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a
clear statement (e.g., an email). You have a further 14 days from the date you notify us to return the
goods to us.
To be eligible for a return under these terms, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging.
2.2 Non-Returnable Items
Certain types of items cannot be returned under UK law. These exemptions include:
Goods that are made to your specifications or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and
were unsealed after delivery.
Digital content, if you have started downloading or streaming it.
2.3 Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the
item is faulty or not as described (see Section 3). We recommend using a trackable shipping
service or purchasing shipping insurance, as we cannot guarantee that we will receive your
returned item.
2.4 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your
refund. If approved, your refund will be processed, and a credit will automatically be applied to your
original method of payment within 14 days of us receiving the returned goods.
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We will refund the basic delivery cost of getting the goods to you in the first place. If you opted for
enhanced service (e.g., guaranteed next day), we will only refund the basic cost.
3. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of
satisfactory quality. If your items do not meet these criteria, you have enhanced rights.
Within 30 Days: If your item is faulty, you have the right to reject the item and receive a full
refund.
Within 6 Months: If the item develops a fault and cannot be repaired or replaced, you are
entitled to a full refund in most cases.
If you receive a faulty or damaged item, please contact us immediately at [Contact Email] with
photos and a description of the issue. In cases of faulty goods, Nova Rising Soul Ltd will cover the
cost of return shipping.
4. Contact Us
If you have any questions about this Shipping and Returns Policy, please contact us:
By email: [Contact Email]
By mail: Nova Rising Soul Ltd, [Your Business Address, UK]